Troubleshooting

The most common issues and how to fix them. If you’re still stuck, reach out to support.

Content isn’t generating

Check that your Apify API key is valid and hasn’t run out of credits.
Confirm the Stage 1 scraper is active/scheduled.
Verify the Instagram profiles you’re scraping are public — private accounts can’t be read.
Make sure you have at least one active character.

Pipeline stopped generating — API credits exhausted

If the pipeline was running fine and suddenly went quiet, the most likely cause is that one of your third-party services ran out of credit. Each stage depends on a paid API, so an empty balance halts everything downstream.

Open the API Status dashboard and look for any 🟡 Low or 🔴 Critical card — most often FAL.ai (video) or Apify (scraping).
Top up the affected service using its “Top up” link, then hit Refresh to confirm the balance recovered.
Re-trigger the pipeline (or wait for the next scheduled run) to resume generation.
See API Credits for recommended minimum balances and how to set up low-balance alerts.

Videos aren’t posting

Check that your platform OAuth tokens haven’t expired — reconnect if needed.
For X (Twitter), confirm you’re on the paid Basic tier (video upload requires it) and have API credits.
Verify each platform app has the required posting permissions/scopes approved.
If a review gate is enabled, remember posts wait in your queue until you approve them — see The Pipeline.

Daily limit reached

Each plan has daily caps on assets processed and posts published.
Limits reset at UTC midnight.
Need more headroom? Upgrade your plan.

Payment issues

Update your payment method from the billing section of your dashboard.
If a payment fails, your account keeps limited access while we retry; generation and posting may pause until payment succeeds.
Once payment goes through, the pipeline reactivates automatically.

Contact support

Still stuck? Email hello@dripcode.xyz and include your account email and what you were doing when the issue happened.